No customer ticket gets lost
Email, website chat, Telegram, VK and MAX in one window. A3.Tickets assigns tickets on its own, tracks SLA deadlines and drafts replies from your knowledge base.
14 days on the “Pro” plan for free. Sign in with A3.ID.
What already works
Facts about the product, not promises: everything listed is available in the workspace today.
The path of a ticket
From the customer’s first message to the rating of the solution. Each step runs on its own, and the team steps in where a human is needed.
The customer writes
By email, website chat, form or messenger. The ticket appears in the shared window with a category and priority.
Bots and AI answer routine questions
A rule, a chat bot or the AI assistant replies at once if the question is simple and the answer is in the knowledge base.
The system assigns an operator
Using the selected strategy, taking shifts, breaks and limits into account. The SLA clock starts.
The customer rates the solution
The rating and response time go into analytics for each employee and channel.
Features by section
Twenty-one features in six sections. Each has its own page: what is included, in which plan and what the limitations are.
Channels
Customers write wherever it suits them, and the team sees all tickets in one window and replies from it.
Distribution and deadlines
No ticket is left unanswered: the system assigns it, SLA tracks deadlines, and during a failure outage mode answers everyone at once.
Automation and AI
Routine questions are handled by rules, the chat bot and the AI assistant, which answers only from your knowledge base.
Teamwork
Internal notes, saved replies, roles, notifications and reports help the team reply quickly without getting in each other’s way.
Customers and their data
Each customer’s ticket history and tools that help you meet personal data protection law requirements.
Integrations and scale
CRM, API, webhooks, several companies in one account and an interface in six languages.
What makes A3.Tickets different
Outage mode
During a failure, every new ticket gets an announcement at once, and after the fix everyone who wrote in receives one message.
AI based on your knowledge base
The assistant runs on Claude or ChatGPT and answers only from company articles. If it does not know the answer, it hands the question to an operator.
Local channels and CRMs
MAX, VK and Telegram, plus integrations with Bitrix24 and amoCRM without custom development.
Six languages
The interface is available in Russian, English, Kazakh, Kyrgyz, Uzbek and Mongolian, and lists are translated for customers.
A widget in your site’s colors
The chat picks up the colors of the page it is placed on, or uses one of the ready-made schemes.
Customer data handled by law
Export, anonymization, the retention period and the access log are included in every plan.
Something broke. Support stays afloat
When payments fail or the connection drops, dozens of identical questions arrive within minutes. Declare an outage: everyone who writes in learns right away that you are already fixing it, and gets a message when everything works again.
How outage mode worksPresets for your industry
Categories, tags, SLA policies, saved replies and knowledge base drafts are added with one button. All that is left is to connect channels and invite the team.
- Online storeOrder questions from website chat and messengers, auto-replies from the knowledge base, outage mode when payments fail.
- SaaS and online serviceCustomer portal with sign-in through your service, knowledge base, SLA for paying customers, events passed via the API.
- Internet providerOutage mode for a district, a bot with first troubleshooting steps, distribution by shift.
- Clinic and medical centerWebsite chat with a booking bot, restricted access to tickets, response times and patient data protection.
- Service and repair centerTickets from email and a form, repair status on the portal, saved replies and custom statuses like “Waiting for parts”.
Three plans, one logic
The plan defines the feature set, and the price depends on the number of operator seats and the term. Seats and term are chosen in the A3.ID payment window.
Start
For a small team that needs to bring email and website chat into one window.
Business
For support that replies in messengers, works to deadlines and automates routine questions.
Pro
For companies that need integrations, custom roles and support for several brands without limits.
Part of the A3 ecosystem
Employees sign in with A3.ID, attachments are stored in A3.Drive and open in A3.Documents right inside the ticket.
Try it on your own tickets?
Connect email or website chat and see how A3.Tickets distributes your first tickets. All “Pro” plan features are available for 14 days.