Product roadmap
What has appeared in A3.Tickets in recent months and what we are doing next. We do not promise dates: plans change based on customer feedback.
Recently released
MAX messenger
A third messenger alongside Telegram and VK, with chat bot scenario buttons.
Plans “Start”, “Business”, “Pro”
Feature tiers with limits, plan comparison in the workspace and extra AI request purchases.
Outage mode
An announcement for all new tickets, a banner in the widget and a message to everyone after the fix.
Custom roles and visibility
Roles built from 14 permissions, per-employee exceptions and limits on visible tickets.
Bitrix24 and amoCRM
A lead or deal from a ticket, a closing comment and a sync log.
Customer data protection
Export, anonymization, retention period and the “Opened by” log.
Public knowledge base
Article search, a “Was this helpful?” question and a path to creating a ticket.
Presets
Categories, tags, SLA, saved replies and article drafts for five industries.
In progress and planned
WhatsApp and Viber
Two more messengers in the shared ticket window.
Instagram Direct
The connection is ready in the product and will open to customers after Meta review.
Mobile apps
Apps for iOS and Android. For now, the workspace is installed on a phone from the browser.
More automation triggers
Rules on a new message, a status change and a missed SLA deadline.
Ratings in email and messengers
A rating request after closing in any channel, not only in the widget and on the portal.
Unified customer profile
Merging one person across channels, plus customer companies.
Saved views and reports
Your own filter sets, XLSX export and scheduled reports.
Import from other systems
Moving tickets and articles from the services your support uses today.
Need a feature from the list?
Tell us how your support works. Customer requests influence the order of work.