About the product
A3.Tickets helps support teams reply to customers on time, wherever they write.
Why we build A3.Tickets
Customers write by email, website chat and messengers, while support replies from different windows. Questions get lost, nobody tracks response times, and during any failure the team drowns in identical messages.
A3.Tickets brings tickets from all channels into one window, assigns each ticket on its own and keeps track of deadlines. We build the product for companies in Kazakhstan and Central Asia: with local messengers and CRMs, an interface in six languages and tools for handling personal data.
Product principles
No unnecessary setup
Industry presets and a step-by-step list of first settings, so you can start replying on day one.
Honest about features
The site shows only what already works. We keep plans on a separate page and do not promise dates.
Data under control
Roles, ticket visibility, the access log, anonymization and the retention period are included in every plan.
Everyone’s own language
The interface is available in six languages, and customer-facing lists are translated into the customer’s language.
Part of the A3 ecosystem
A3.Tickets is part of the A3.Solutions product ecosystem. Employees sign in with a single A3.ID account, the subscription is paid there too, and ticket files are stored in A3.Drive.
All A3.Solutions products