Scenarios by industry
A3.Tickets has ready-made presets for five industries: categories, tags, SLA deadlines, saved replies and knowledge base drafts. Below is how they come together into working support.
- Online store
Orders, delivery and returns in one window
Order questions from website chat and messengers, auto-replies from the knowledge base, outage mode when payments fail.
View scenario - SaaS and online service
User support for your service with SLA
Customer portal with sign-in through your service, knowledge base, SLA for paying customers, events passed via the API.
View scenario - Internet provider
Line outages and subscriber questions
Outage mode for a district, a bot with first troubleshooting steps, distribution by shift.
View scenario - Clinic and medical center
Appointments, rescheduling and test results
Website chat with a booking bot, restricted access to tickets, response times and patient data protection.
View scenario - Service and repair center
Repair status without calls to the workshop
Tickets from email and a form, repair status on the portal, saved replies and custom statuses like “Waiting for parts”.
View scenario
Shall we pick a preset for your industry?
A preset is added in the workspace with one button. If your industry is not on the list, tell us about it, and we will help with the setup.