Open A3.Tickets

Customer data protection

Tickets hold a lot of personal data: names, phone numbers, addresses, order numbers. Here is what A3.Tickets does so that only the right people see it and it is kept no longer than needed.

Employee access

  • Sign-in only through A3.ID
  • Roles “Owner”, “Administrator”, “Operator”, “Viewer” and custom roles built from 14 permissions
  • Ticket visibility: own, department, selected categories or all
  • Customer contacts hidden from employees without permission to see them

Transparency

  • “Opened by” log in every ticket
  • A mark showing which employees have viewed a message
  • Company-wide log of employee actions

Customer rights

  • Export of customer data on request
  • Customer anonymization
  • Data retention period from 30 to 3,650 days with automatic deletion

Public channel protection

  • Limits on new tickets per address and device per hour and per day
  • A hidden honeypot field for bots instead of a CAPTCHA
  • Spam filters by text, email, domain and IP address
  • HMAC-SHA256 signatures on webhooks

In every plan

Export, anonymization, the retention period and the access log are included in every plan: every company that handles personal data needs these tools. Custom roles are available on the “Pro” plan.

Customer data protectionA3.Solutions privacy policy