Customers and their data
Customer data protection
Export, anonymization and retention period for customer data, plus an access log.
Export a customer’s data or anonymize it on their request. Set a retention period, and old data will be deleted automatically. The log shows who opened a ticket.
Good to know
Data protection tools are included in every plan.
Frequently asked questions
How do I fulfill a customer’s request to delete their data?
Open the customer profile and anonymize the customer. Their contacts and personal data will be erased.
Where can I read more about data protection?
The “Data protection” page lists all measures: from roles and the access log to limits on anonymous tickets.
Where it helps
More in this section
Try it on your own tickets
The trial lasts 14 days on the “Pro” plan with all features. Sign in with A3.ID.