API keys
A key is created in the company’s “API & Integrations” section. Each key has its own request log, and a key can be reissued or disabled.
API and webhooks
Create tickets from your own systems, receive support events and open the portal for a customer without a second sign-in.
Tickets from your systems
Create tickets, reply and change their status from your own applications. Methods and parameters are described in the public documentation.
Customer sign-in to the portal
Your server opens a portal session for the customer with a secret key. A customer already signed in on your side sees their tickets right away.
Customer data for AI
The AI assistant can get customer details from your system, such as order status, and take them into account in its replies.
Webhooks
A3.Tickets sends a POST request to your URL on every event. The request is signed with HMAC-SHA256 using the webhook secret, failed deliveries are retried, and the delivery history is shown in settings.
- Ticket created
- Status changed
- Ticket closed
- Ticket assigned
- New message
- Customer left a rating
- SLA deadline missed
Plan and API key payment
API keys and webhooks are included in the “Pro” plan. Each key is set up as a one-year subscription in A3.ID.
Pricing