Customers and their data
Customers
A customer profile with ticket history, average rating and an employee note.
Everyone who wrote by email, from a messenger or from your system gets a profile. It shows all their tickets, the first contact date, the average rating and a team note.
Good to know
A customer is identified by email, messenger chat or an identifier in your system. Merging one person from different channels into one profile is planned.
Frequently asked questions
Do anonymous visitors become customers?
No. A profile appears when the customer can be identified: by email, messenger chat or your system.
Can I keep track of customer companies?
Not yet: a profile is kept per person. Customer companies are planned.
Where it helps
More in this section
Try it on your own tickets
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