Repair status without calls to the workshop
Situation
Customers ask whether their device is ready, how much diagnostics cost and what the warranty covers. Repairs take weeks, and one customer writes several times.
How to set it up
Add the “Service and repair center” preset.
Connect email and embed the request form on your site.
Use custom statuses inside “Postponed”, such as “Waiting for parts”, so the team sees why a ticket is waiting.
Give the customer a link to the “My tickets” portal, where the status is shown.
Reply with the saved replies “Device is ready” and “Waiting for parts”, and check the customer’s history in their profile.
What you get
Customers see the status on their own, technicians are not distracted by calls, and the customer’s entire repair history is in one profile.
What the preset adds
Categories
- Repair status
- Diagnostics and cost
- Warranty
- Booking and on-site visit
- Claim
Tags
- Warranty
- Waiting for parts
- Claim
Saved replies
- Ask for the receipt number
- Device is ready
- Waiting for parts
Features in this scenario
Other scenarios
Shall we pick a preset for your industry?
A preset is added in the workspace with one button. If your industry is not on the list, tell us about it, and we will help with the setup.