Channels
Customer portal and external form
A “My tickets” page and a request form you can embed in any website.
The customer sees their tickets and their statuses, creates new ones and rates the solution. The portal works for anonymous visitors or with sign-in through your system when the customer is already signed in on your side.
Good to know
Customers leave a rating in the widget and on the portal. We do not request ratings in email and messengers yet.
Frequently asked questions
Does the customer need to register?
No. An anonymous visitor can write and follow their ticket. If the customer is already signed in on your site, your server opens the portal for them without a separate sign-in.
Can I place the form on several websites?
Yes, the form can be embedded on any page, and tickets from it go to the shared window.
Where it helps
More in this section
Try it on your own tickets
The trial lasts 14 days on the “Pro” plan with all features. Sign in with A3.ID.