Channels
Telegram, VK and MAX
Messages from messengers become tickets, and replies go back to the customer’s chat.
Connect a Telegram bot, a VK community or a MAX bot. Customers write in the messenger they are used to, operators reply from A3.Tickets, and the chat bot greets the customer with buttons and calls an operator when a human is needed.
Good to know
The MAX bot works in private chats and stays silent in groups. WhatsApp, Viber and Instagram are planned.
Frequently asked questions
What do I need to connect Telegram?
Create a bot with BotFather and paste its token in the messenger settings. VK needs a community access key, and MAX needs a bot token.
Will there be WhatsApp?
WhatsApp and Viber are on the product roadmap. Follow the “Roadmap” page.
Where it helps
More in this section
Try it on your own tickets
The trial lasts 14 days on the “Pro” plan with all features. Sign in with A3.ID.