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Customer emails become tickets, and replies go to the same thread.
Connect one or more mailboxes. A3.Tickets reads new emails and creates tickets, and sends the operator’s reply from your address to the same conversation, with the employee’s signature.
Good to know
The number of mailboxes depends on the plan: one on “Start”, five on “Business”, unlimited on “Pro”.
Frequently asked questions
Do I need to move my email to you?
No. The mailbox stays with your email provider, and A3.Tickets connects to it via IMAP and SMTP.
Will the customer see that the reply came from a ticket system?
The reply arrives from your mailbox address in the same conversation, like a regular email.
Where it helps
More in this section
Try it on your own tickets
The trial lasts 14 days on the “Pro” plan with all features. Sign in with A3.ID.