Orders, delivery and returns in one window
Situation
Shoppers write in website chat, Telegram and VK. Most questions are about order status and delivery, and when payments fail, dozens of identical messages arrive within an hour.
How to set it up
Add the “Online store” preset: categories, tags and saved replies appear right away.
Put the widget on your site and connect Telegram and VK.
Create a rule: tickets in the “Returns and exchanges” category get high priority and the “Return” tag.
Write articles about delivery, payment and returns, and turn on AI in draft mode.
When payments fail, declare an outage with the ready-made “Payment issues” text.
What you get
Questions from all channels in one window, AI drafts routine replies, and during a failure shoppers get an explanation right away.
What the preset adds
Categories
- Order status
- Delivery
- Payment
- Returns and exchanges
- Product quality
- Product advice
Tags
- Return
- Delivery delay
- Defect
- Regular customer
Saved replies
- Ask for the order number
- Order handed over for delivery
- Processing a return
- Your money will be refunded
Features in this scenario
Other scenarios
Shall we pick a preset for your industry?
A preset is added in the workspace with one button. If your industry is not on the list, tell us about it, and we will help with the setup.