AI assistant
Drafts and auto-replies from your knowledge base, conversation summaries and text improvement.
The assistant answers only from the company knowledge base and, if you connect it, from customer data in your system. Choose the Claude or ChatGPT model and the mode: a draft for the operator or an auto-reply to the customer.
What is included
- Claude or ChatGPT models to choose from
- Modes: off, draft for the operator, auto-reply to the customer
- Answers only from the company knowledge base and customer data from your system
- Summary of a long conversation with one button
- Text improvement: fix errors, formal or friendly tone, shorter, longer
- Tag suggestions for a ticket
Good to know
AI requests are included in the plan based on the number of seats. The allowance on “Pro” is twice that of “Business”, and extra packs do not expire.
Frequently asked questions
Will the AI make things up?
The assistant answers from knowledge base articles and additional instructions. If there is no answer, it sends the fallback text instead of inventing one. Draft mode leaves the decision to the operator.
How many requests are included in the plan?
The monthly allowance depends on the number of seats: up to 10 seats 500 requests, up to 20 seats 1,000, more than that 5,000. Twice as many on “Pro”. 100 requests during the trial.
Where it helps
More in this section
Try it on your own tickets
The trial lasts 14 days on the “Pro” plan with all features. Sign in with A3.ID.