Automation and AI
Knowledge base
Articles for AI and operators, a public knowledge base with search for customers.
Collect answers to frequent questions in articles: the AI assistant uses them, and the public knowledge base helps customers find answers on their own and, if that did not help, create a ticket right away.
What is included
- Sections and articles, version history with restore
- Export to Markdown and JSON
- Public knowledge base with search
- A “Was this helpful?” question and a path to creating a ticket
- Article drafts in industry presets
Good to know
Up to 100 articles and 60,000 characters. The public knowledge base is included in the “Business” and “Pro” plans.
Frequently asked questions
Can I move articles from another system?
There is no article import yet, articles are created in the editor. The knowledge base can be exported to Markdown and JSON.
Do customers see the internal knowledge base?
No. Customers can access only the public knowledge base via a separate link.
Where it helps
More in this section
Try it on your own tickets
The trial lasts 14 days on the “Pro” plan with all features. Sign in with A3.ID.