Distribution and deadlines
Outage mode
When something breaks, all new tickets get an announcement right away.
Declare an outage with one button: every new ticket gets your text, and the widget shows a banner. Once everything is fixed, reply to everyone who wrote in with one message.
What is included
- An announcement for customers and a note for the team about the cause
- Ready-made texts: service outage, maintenance, payment issues
- A widget banner during the outage
- Ending the outage with a message to everyone who wrote in during it
Good to know
The closing message goes to up to 500 customers who wrote in.
Frequently asked questions
Why a separate mode if there is an auto-reply?
During a failure, dozens of identical questions arrive within minutes. Outage mode answers them at once, and after the fix notifies everyone with one action, without manual messaging.
Do customers from messengers see the announcement?
Yes, every new ticket gets the announcement regardless of the channel.
Where it helps
More in this section
Try it on your own tickets
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