Line outages and subscriber questions
Situation
Subscribers write in messengers and by email. Half of the questions are solved by restarting the router, and during a district outage support receives a flood of identical tickets.
How to set it up
Add the “Internet provider” preset.
Connect Telegram, VK or MAX and build a bot in the builder with the first steps: restart the router, check the balance.
Turn on average loading distribution and mark operator shifts.
When a line outage happens, declare it, and after the repair notify everyone who wrote in with one action.
Mark technician visits with a tag and review missed SLA deadlines in analytics.
What you get
The bot handles simple questions, an outage does not overload operators, and tickets are distributed by shift without manual assignment.
What the preset adds
Categories
- No internet
- Low speed
- Payment and balance
- New connection
- Equipment
- Plan change
Tags
- Line outage
- Technician visit
- Overdue payment
Saved replies
- Restart the router
- Confirm contract and address
- Outage in your district
Features in this scenario
Other scenarios
Shall we pick a preset for your industry?
A preset is added in the workspace with one button. If your industry is not on the list, tell us about it, and we will help with the setup.