Teamwork
Roles, permissions and departments
Who sees and can change what: roles, ticket visibility and a department tree.
Give employees the “Owner”, “Administrator”, “Operator” or “Viewer” role and restrict which tickets they see. On the “Pro” plan, build custom roles from 14 permissions and set exceptions for an employee.
Good to know
Custom roles are included in the “Pro” plan. Employees sign in only through A3.ID.
Frequently asked questions
Can a manager only view?
Yes, that is what the “Viewer” role is for: it sees tickets and reports but changes nothing.
Can I prohibit data export?
Yes, in a custom role the permissions for export, customers and company settings are turned on separately.
Where it helps
More in this section
Try it on your own tickets
The trial lasts 14 days on the “Pro” plan with all features. Sign in with A3.ID.