Teamwork
Dashboard and analytics
Response and resolution time, missed SLA deadlines, customer ratings and each employee’s results.
The dashboard shows new, open, closed and overdue tickets. Analytics for 7, 30 or 90 days breaks them down by day, channel, category, priority and employee.
Good to know
The dashboard is available in every plan, team analytics from the “Business” plan. An operator sees only their own tickets.
Frequently asked questions
Can I export a report?
Yes, to CSV. There is no XLSX export or scheduled email reports yet.
Where does the rating come from?
The customer rates from 1 to 5 after the ticket is closed, in the widget or on the portal.
More in this section
Try it on your own tickets
The trial lasts 14 days on the “Pro” plan with all features. Sign in with A3.ID.