Integrations and scale
API and webhooks
REST API with API keys and a request log, webhooks with signatures and retries.
Create and work with tickets from your own systems via the API. Webhooks report events: new ticket, status change, closing, assignment, new message, rating and missed SLA deadline.
Good to know
API keys and webhooks are included in the “Pro” plan. Each key is set up as a one-year subscription in A3.ID.
Frequently asked questions
Where is the documentation?
The API documentation is public, and the link is on the “API” page.
How do I check that a webhook came from you?
Each request is signed with HMAC-SHA256 using the webhook secret. Verify the signature on your side.
Where it helps
More in this section
Try it on your own tickets
The trial lasts 14 days on the “Pro” plan with all features. Sign in with A3.ID.